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Client satisfaction &
customer service
Are at the heart of
what we do
The Bright Click was formed by Managing Director Matt Archer-Davis in April 2012, following the incorporation of his previous business Matt Davis Media.
Based in SW London, we are currently a team of eight full-time staff and four freelancers.
The digital marketing arena is a crowded one – there are lots of agencies doing what we do and no doubt doing it well.
But we like to think we are different.
We start with an end goal and work backwards – what is the aim of your campaign? What do you need your website to achieve for your business?
We don’t just ‘tick boxes’ – we ask you about your business objectives and we work towards you achieving them through the use of advanced digital marketing techniques.
We join the dots.
As such, we’re very proud to have nurtured strong and meaningful working relationships with our clients and suppliers since our foundation, creating fierce loyalty in the process.
Becoming
part of our
family
We truly believe that our clients, suppliers and partners are part of our extended family. We are a family-run business made up of a close-knit team, most of which have known each other for many years. We are lucky that we are big enough to cope with whatever comes our way, but at the same time, we are still small enough to care.
We’ll always go the extra mile for each other, as well as for our clients.
When you work with us you’ll get a dedicated member of our team to take care of you. They will work closely with you and get to know you and your business intimately. We will never treat you as a number.
Clear
Communication
is
key
We work hard for our clients, but we are lucky enough to enjoy what we do, and you’ll find that we’re great fun to work with.
We believe that clear communication is key – we will never hit you with complicated jargon or industry-speak, because where’s the fun in that?
We’ll walk you through everything one step at a time and explain things in simple terms that are understandable and straightforward. We also encourage you to ask questions so that you fully understand every element of our service to you.
We believe in working collaboratively – we’re always open to your thoughts and feedback and are flexible enough to incorporate new ideas or review and amend our plans to suit your needs.
We’re super-proud of our amazing aftercare – once we have delivered our solution to you, we’ll be sure to stay in touch to make sure you are happy with our work.
We do the work we do because we love it! We’re excited to work in such a fast-paced industry and to work with the people we meet on the journey.