How to regain access to a Facebook Business Page

Losing access to your Facebook page and Meta Business Manager can be an exasperating challenge, especially if you’re looking to create ads, link social accounts, launch pixels or add business admins with best practice.

This article serves as your guide, walking you through the process of regaining access to your Pages and Business Manager with a proven strategy that has successfully restored access to numerous pages, you can confidently reclaim control over your digital presence.

Common Reasons for Losing Facebook Access

From past employees to outdated accounts, various factors can result in lost access to your Facebook Page and Business Manager. Don't fret, you're not alone in facing these situations:

• The page was initially set up by a former employee who has since left.
• An agency was responsible for setting up the page.
• You used an old Facebook account that you can't access anymore or one that was disabled by Facebook.
• Unauthorised access by a malicious actor has compromised your account.

Regaining Access: A Definite Possibility

Yes, you can regain access to your Facebook Business Page and Business Manager.

Drawing from experience gained in successfully recovering access to numerous pages, we've honed a process that facilitates swift access restoration.

Identify the Page Owner & Contact Them

Depending on whether your page is a "Classic Page" or part of the "New Page Experience," there are different methods to determine the current owner. Reach out to them directly to regain access via their page settings or Business Manager.

Use the "Give Feedback on This Business" Feature

If the current owner isn't recognisable, take advantage of the "Give Feedback On This Business" function. If the page is owned by an inactive Business Account, Facebook might provide a feedback option, clicking this can initiate contact with Facebook Support, who will guide you further.

Submit an "Admin Dispute Request"

On your Page Settings or Page Role page, if you encounter a message about a pending partner request, submit an Admin Dispute Request, this streamlined process efficiently directs you to the appropriate Facebook support avenue.

Contact Facebook Support

If previous steps prove unsuccessful, follow this precise process to regain access:

• Raise a ticket with Facebook Support, providing clear details about the page or Business you're seeking access to.
• Compile a PDF with the required information for a Business Manager Admin Dispute, including:
  
  
  - URL of the Facebook Page you need access to or the Business Manager Name and ID.

- A valid government-issued photo ID of the individual requesting access.                        

- Facebook email address and profile URL associated with the account needing admin status.

- Description of your relationship with the Business.                                                      

- Explanation of your request and any relevant terminations.                                        

- Past three invoices/billing statements for associated ad accounts and credit card details.

- Declaration of accuracy, signed by hand, along with proper business documents.

Losing access to your Facebook Page and Business Manager need not be a dead end. By following these steps and engaging with Facebook Support effectively, you can successfully regain control and access to your digital assets. In a world where online presence is crucial, timely access restoration ensures your business reputation and sales remain intact.

Be aware that this process can sometimes take time, so it’s always best to try identify and contact whomever originally setup your Facebook page. This will make your life a lot easier.

Need help working out this process and getting your Facebook company page into a correct working order, contact The Bright Click.

We’d love to help.